Privacy Policy
How we protect and handle your data
Key Privacy Principles
Our commitment to protecting your data is built on these four foundational principles
Data Protection
We implement industry-standard security measures to protect your personal information and agricultural data. This includes encryption, secure data storage, and regular security audits.
Data Access
Access to your data is strictly controlled and limited to authorized personnel. We maintain detailed access logs and require strong authentication for all data access.
Transparency
We are committed to being transparent about our data collection and use practices. You have the right to access, modify, or delete your personal information at any time.
Compliance
We comply with all applicable data protection regulations, including GDPR and CCPA, ensuring your data is handled in accordance with the highest privacy standards.
1. Information We Collect
We collect information that you provide directly to us, including:
Personal Information
Name, email address, phone number, and other contact details to identify you in our system.
Farm Details
Location coordinates, total acreage, property boundaries, and regional information.
Crop Data
Types of crops grown, farming methods, planting schedules, and historical yield information.
Environmental Data
Soil composition, moisture levels, temperature readings, and local weather patterns.
Usage Analytics
Information about how you interact with our platform, including features used, time spent, and actions taken to help us improve your experience.
2. How We Use Your Information
Your information is used to provide valuable services and insights:
Service Improvement
We analyze usage patterns to continually enhance our platform's functionality, performance, and user experience based on how you interact with our services.
Agricultural Insights
We combine your farm data with our AI models to generate personalized recommendations for crop management, resource optimization, and yield improvement.
Communication
We use your contact information to send important updates about our services, share educational content, and respond to your inquiries and support requests.
Security & Compliance
We monitor usage patterns to detect unusual activity, prevent fraud, and ensure our platform remains secure and compliant with regulations.
3. Data Sharing and Disclosure
We are selective about who we share your information with and why:
Service Providers
Trusted vendors who help us operate our platform, such as cloud hosting, data analytics, customer support, and payment processing services.
Strategic Partners
Organizations that offer complementary agricultural services or products that may benefit you, such as equipment providers or agronomic consultants.
Legal Requirements
When required by law, legal process, litigation, or governmental authorities, we may need to disclose information to comply with legal obligations.
Important: We never sell your personal data to third parties for marketing purposes.
4. Data Storage and Security
Protecting your data is our priority. We implement multiple layers of security measures:
Advanced Encryption
All data is encrypted both in transit (using TLS) and at rest (using AES-256) to ensure that your information remains protected from unauthorized access.
Continuous Security Assessments
We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses in our systems.
Access Controls
We implement strict role-based access controls, multi-factor authentication, and comprehensive audit logging to ensure only authorized personnel can access sensitive data.
Secure Data Centers
Your data is stored in enterprise-grade data centers with physical security measures, redundant power systems, and environmental controls to ensure maximum availability.
Our Commitment
While no data security measures are 100% foolproof, we continuously monitor, update, and improve our security practices to adapt to evolving threats and provide the highest level of protection for your information.
5. Your Rights and Choices
We respect your right to control your data. You can exercise the following rights at any time:
Access Your Data
Request a copy of all personal information we hold about you in a structured, machine-readable format.
Update Information
Correct any inaccurate or incomplete personal information in your profile at any time.
Delete Your Data
Request the deletion of your personal information when it's no longer needed.
Restrict Processing
Request that we limit how we use your personal data in certain circumstances.
Opt-Out
Control your communication preferences and opt-out of marketing messages at any time.
Data Portability
Transfer your data to another service provider in a standard, machine-readable format.
How to exercise your rights
To exercise any of these rights, please contact our privacy team at privacy@neuralharvest.com or through your account settings. We'll respond to your request within 30 days.
6. Updates to This Policy
We regularly review and update our privacy practices to ensure they comply with evolving regulations and industry standards:
How We Notify You
Website Updates: We'll post notifications of changes on our website with a clear update date.
Email Notifications: For significant policy changes, we'll send emails to all registered users.
In-App Notices: We'll display notifications within our platform to ensure you're aware of changes.
What You Can Expect
Advance NoticeFor material changes to our privacy policy, we provide at least 30 days advance notice before the new policy takes effect.
Change SummaryWe provide a clear summary of what has changed and how it affects your data to help you understand the implications.
Previous VersionsWe maintain archives of previous privacy policies to give you transparency about how our practices have evolved.
By continuing to use our services after policy changes take effect, you agree to the revised policy. If you disagree with any changes, you may delete your account before the new policy becomes effective.
7. Contact Us
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please don't hesitate to reach out:
Address
Our headquarters
Response Time Commitment
We're committed to addressing your privacy concerns in a timely manner. You can expect:
General Inquiries
Response within 2 business days
Data Access Requests
Processing within 30 days
Urgent Privacy Concerns
Prioritized within 24 hours
Our Data Protection Officer can be contacted directly at dpo@neuralharvest.com for matters related to data protection regulations or to escalate concerns.